Service Refund Policy
- All purchases of our Services are final. No refunds available.
Testing and Examinations involve time and effort on the part of our Faculty and Staff.
Instructional Materials Refund Policy
- All purchases of Instructional Material are final. No refunds available.
This excludes damaged DVD's, which will be replaced at NO CHARGE to our Customers
These products are considered the same as course tuition paid by our local members.
Other Product Refund Policies (ie., Attire)
- Time Limitations:
A Customer has up to 10 days after the ship date to initiate a return.
(tracked by USPS delivery confirmation dates)
- Return Authorization Number:
Products must have a R. A. Number clearly written on the outside of the shipping box,
otherwise it may be refused, automatically returned and a handling fee assessed.
To request a R.A. Number email; firstname.lastname@example.org, with a detailed explanation
as to why you wish to return the product(s) purchased. (ie., T-Shirts too small.)
We will contact you within 24 - 48 hours, Monday thru Friday. An RA is valid for 10 days.
All approved returns must be shipped to:
Shamo Academy eStore
RA# (insert return authorization number)
8195 E. Crooked Tree Trail
Tucson, AZ 85715
You will be responsible for all shipping and insurance charges for returns.
Shamo Academy eStore is not liable for lost returned products via your carrier,
nor pays any return shipping costs. Any packages arriving C.O.D. or damaged will be refused.
Ship your proucts back via pre-paid freight with a traceable service like FedEx,
or UPS and keep the tracking number.
If you choose not to insure your package, and we do not accept return of the Product,
you will be responsible for any loss or damage.
All products we sell are guaranteed to be in working condition.
If any Attire product is purchased and you are not satisfied as described,
we will take it back and exchange it for a like item, less a 15% restock fee.
- Exchange of Products:
Products must be in the exact original condition as when it left our store,
and with all accessories, tags, labels, bags, packing, and boxes.
Please remember that shipping damages are the responsibility of the carrier,
(normally USPS) and will not be covered by any of our policies.
- Back Orders:
We regularly stock every product we carry.
Although every attempt is made to maintain inventory of each product we carry,
occasionally we may run out of certain products.
In this event, we will give you an estimated time of availability, and give you the choice of:
Holding off shipment of your entire order until the product is available.
Or, receiving a partial shipment of the in-stock items first, and the out-of-stock items when available.
No additional shipping charges will be incurred by the customer for these partial shipments.